SHIPPING INFORMATION 

FREE DELIVERY 
Free delivery is available for all orders over $500 plus GST within our standard delivery area, which includes the metropolitan areas of NSW, ACT, VIC, SA, as well as the city area of Wagga Wagga. For orders under $500, a delivery charge of $20 plus GST will apply for orders placed via the website.

Please Note: Some items in our online range are considered "bulky" due to their weight or size, and these items will incur additional shipping charges. Not all bulky items may be marked as such on our website immediately; this may be advised after your order is placed. Bulky items are not covered by our free shipping policy.

BULKY GOODS SHIPPING 
Bulky items require special handling and transportation due to their size or weight. They incur additional freight charges, which vary depending on the delivery location and the quantity purchased.

For enquiries about bulky items, please email the details of your intended purchase and delivery location to webstore@southland.com.au. We will provide you with the most competitive freight charges available.

CUSTOM DELIVERY QUOTES 
We aim to provide the best shipping solutions for your needs. Email us the items, quantity, and delivery location to webstore@southland.com.au for a custom quote.

SHIPPING REGIONS 
We ship to most regions, though some remote or regional areas may be excluded or subject to additional charges. Check our shipping calculator on our website to estimate delivery costs or contact us via email to confirm.

DELIVERY TIME 
We strive to deliver products within 1 to 10 days. Please note that some items are special order items and may take longer to deliver. We encourage you to contact us to confirm delivery times for specific items. Delays may occur due to high demand or production issues, and we appreciate your understanding.

OVERNIGHT AIRBAGS 
Overnight shipping options are available for some locations. Contact us at webstore@southland.com.au with your requirements for a custom quote.

ORDER PROCESS TERMS 

By placing an order, you confirm that:

• You can legally enter into a contract with us.

• You have the authority to make payments using the selected method.

• All provided information is accurate.

Extra freight charges, if not previously quoted, may be added to your order. Orders are processed and dispatched based on our current handling times, which can vary. We will notify you of any significant delays via email or phone.

RETURNS, EXCHANGES & REFUNDS 

Contact Information 

For all returns and exchanges, please contact us at webstore@southland.com.au to obtain authorisation and further instructions.

RETURN & EXCHANGE TERMS 

1. Authorisation: All returns and exchanges must be authorised by Southland and are subject to the following conditions:
   • Stocked Items: Returns of incorrectly ordered stocked items may be accepted within 7 days of delivery.
   • Non-Stocked Items (Special Orders): Returns of incorrectly ordered non-stocked items are subject to Southland's discretion and may not be accepted.
   • Proof of Purchase: Must be provided for any return or exchange.
   • Fees: Returned products may incur freight charges and/or re-stocking fees.
   • Condition of Goods: Returned products must be in merchantable quality and in their original packaging, unless they are faulty or under warranty.
   • Warranty: Returned products may be subject to manufacturer's warranty conditions. For more information on guarantees and warranties, please contact Southland.
   • Exceptions: Clearance items and certain other items may not be accepted for refund. Please contact webstore@southland.com.au to confirm eligibility.
2. Exchange Process:
   • Purchase Replacement: To process an exchange, customers need to purchase the replacement item on our website.
   • Return Original Item: After purchasing the replacement, return the original item to us.
   • Refund Issuance: Once we receive the returned goods, we will issue a refund for the original purchase.

3. Shipping Costs for Returns:
   • Customer Responsibility: Customers are responsible for paying the return shipping costs unless the item is faulty.
   • Faulty Items: If the item is faulty, Southland will cover or reimburse the return shipping costs.

 REFUND TERMS  

4. Consumer Guarantees Under Australian Consumer Law
   • Major Failure: If a product has a major failure, you are entitled to choose between a refund, replacement, or compensation for any drop in value.
   • Minor Failure: If the problem is minor, we may choose to repair the item, replace it, or provide a refund.
   • Refunds: Refunds will be issued in the same amount and form as the original payment.
   • Considerations: When determining the appropriate remedy, we consider the nature of the product, its intended use, and the extent of the problem.

COMPLIANCE  

5. Liability Limitations: Southland's liability for any failure to comply with any guarantee under the Australian Consumer Law or any other rights related to the supply of goods or services (where these cannot be lawfully excluded) is limited to:
   • For Goods:
     • Replacement or supply of equivalent goods.
     • Repair of the goods.
     • Payment of the cost of replacing or acquiring equivalent goods.
     • Payment of the cost of having the goods repaired.
   • For Services:
     • Resupplying the services.
     • Payment of the cost of having the services supplied again.